Our Customer Service Standards
•Officially the most loved cafe in the UK 2011 - best of.co.uk
•Excellence in customer service runner up award 2011 - Express & Echo business awards
•One of the top 100 businesses across the UK - bestof.co.uk
Our boss likes to quote his previous boss ‘Walt Disney’ who realized years ago. "You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality."
We operate a similar philosophy at Fresha. What visibly defines Fresha is the warmth and commitment of our staff, and the appreciation that our customers feel by the way they are treated. Every customer is our guest; we welcome them in this way with our warm, friendly nature every day.
We empower our team to surprise and delight our customers. It makes the customer feel great, and the employee also feels great about how they can help a customer.
Our primary focus is on being courteous followed by amazing food. It is important that we wait for the customer; the customer does not wait for us.
Fresha is an outstanding company, exceeding customer expectations through empowered people, guided by shared values.